Privacy Policy

 Objective 

LightsOut products are designed to teach people how to talk about death.

Our Products
LightsOut products are developed by LightsOut, a business based in Melbourne, Australia. Our website (www.lightsout.app), is run by our internal team. We use third party services to build our products, keep in touch with customers and to help us understand how we can improve our products through analytics data. Many of those services collect data about you, our customers, but we aim to also be as explicit and transparent as possible when this is the case. As such, below we outline precisely what those services are, how we use them, as well as how we store & utilise any data those services provide. For any questions, please reach out to Bianca Becker, our Founder directly, at hello@lightsout.app. If you contact LightsOut by e-mail, we may keep a record of your correspondence or comments. We may ask for your name, e-mail address and contact information in order to send you a reply.

Data used by our website
We have custom built our website, but run our servers & all domains on Bubble.io. Regarding your data, we use a service called Mixpanel Analytics to allow us to anonymously track general user behaviour (such as the percentage of visitors who click a button) in order to improve the website and understand how effective it is in conveying what our company does & how it provides value to our customers and potential customers. For any advertising campaigns we run through Google & Mailchimp, we also anonymously track users who interact with that advertising campaign, through to downloading our products and whether they end up paying for it or not.

Website Terms & Conditions
By downloading any of our products you agree to - and are bound by - the terms and conditions set out in this document. Our products should only be installed on a device that uses an operating system which is approved by your phone’s & computer`s manufacturer. You should also ensure that if you are not the owner of the device you intend to use these products on, you have obtained permission from the owner of the device. If you use our products, we shall assume you have our products appropriate permission.

Data Used By Our Products
All of the information entered in our products, such as your email or written data, is visible within our products. However, this personal data is only visible within the product when a user is logged in, using the email address they used on sign up, and have entered their secure password. That information cannot be seen by anybody other than the account owner within our products itself. As you use our products, we collect analytics data using Mixpanel, a data analytics service. With Mixpanel, we use the following data: 1. Information about your device and city location 2. Information about specific steps taken in our products (such as how often a customer writes a journal entry) 3. Information about general user behaviour of the entire user population We use this data on a regular basis to determine how to improve our product. We also use Bubble and/or Mailchimp from time to time to contact customers through the email address they used upon sign up, with product updates or with free resources we think will help you improve your team culture. However, let us be very clear on this: We take privacy very seriously & work hard to find a balance between your privacy & our desire to continuously improve our products.

What if I want to delete my data
As this is (we hope) a rare event, we do not offer this functionality within our products. If you contact us, however, we will respond & act swiftly to delete any data stored on our services. Please contact Bianca Becker, our Founder directly if this is the case: hello@lightout.app

Your use of the LightsOut Products
You agree that our products are for domestic and private use only and you will not use our products for any commercial, business or resale purposes. You also agree that when using our products you will comply with all applicable laws and these terms. In particular, but without limitation, you will not use our products in any way which does or may be contrary to any applicable law. Neither will you attempt to use our products for any purpose which is not its intended purpose. You must not: Make copies of our products, alter, modify disassemble, reverse-engineer or create any derivative works based on our products or any part of them; infringe any rights in relation to copyright and/or trademarks; not collect or harvest any information from any service or our systems or attempt to decipher any transmissions to or from our products.

Liability
Our products is provided on an “as is” basis for domestic and private use. Your use of our products is at your own risk. To the maximum extent permitted by law, we: Disclaims all liability whatsoever, whether arising in contract, tort (including negligence) or otherwise in relation to our products; and All implied warranties, terms and conditions relating to our products (whether implied by statute, common law or otherwise), as between us and you, are hereby excluded In particular, we accept no responsibility for: A. any technical failure of the internet and/or our products resulting in you being unable to use our products as intended or at all; or B. any damage or injury to you or your equipment as a result of or relating to your use of our products; or C. your information stored within our products becoming lost, stolen, intercepted or corrupted. We do not accept liability for any loss or damage caused by using this app whether foreseen or otherwise, including but not limited to these types of loss or damage: A. losses incurred before use of this app; B. business losses; C. loss resulting from your failure to adhere to these terms; and/or D. those caused by a third party. Your statutory rights are not affected.
Other

“Sensitive” information
LightsOut does not seek to collect “sensitive” Personal Information about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). LightsOut does not wish to receive any such data and will not request it. If Customers voluntarily post such information on the Service or share it with other Customers, the Customer assumes the risk of such information being accessed, used or distributed by others as such information has been manifestly made public by the Subscriber. Data on children Persons under the age of 16 should not transfer Personal Information to us unless they have the consent of their parent(s) or guardian(s). We do not knowingly collect, nor do we want to receive, personal information about individuals who are under 13 years of age. If you are under the age of 13, please do not access our Service at any time or in any manner. We will take appropriate steps to delete the Personal Information of persons under the age of 13.

Your Rights to your Personal Information
You have certain rights in respect of the Personal Information that we hold about you, including: the right to be informed of the ways in which we use your information, as we seek to do in this Privacy Policy; the right to ask us not to process your personal data for marketing purposes; the right to request access to the information that we hold about you; the right to request that we correct or rectify any information that we hold about you which is out of date or incorrect; in certain circumstances, the right to ask us to stop processing information about you; and the right to lodge a complaint about us to the Australian Information Commissioner’s Office (www.oaic.gov.au).

How to exercise your rights
You may exercise your rights above by contacting us using the details at the top of this Privacy Policy, or in the case of preventing processing for marketing activities also by checking certain boxes on forms that we use to collect your data to tell us that you don’t want to be involved in marketing or by updating your marketing preferences via your account with us. What we need from you to process your requests We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Information (or to exercise any of your other rights). This is a security measure to ensure that Personal Information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. You will need to have created an account in order for us to provide you with your information because without an account, we are not able to connect your data to a verifiable email address. File legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. Changes to your Personal Information and unsubscribing from the Service It is important that the Personal Information we hold about you is accurate and current. Please keep us informed if your Personal Information changes during your use of the Service. You may change the Personal Information that Scribe retains about you by accessing the Service and following the instructions. You may unsubscribe from the Service at any time. When you unsubscribe from the Service (or when it is otherwise terminated) we will permanently and irretrievably delete all Personal Information we hold on your behalf, save that: (1) copies of your Personal Information may remain stored for limited periods of time on back-up media which shall be cleansed from time to time; (2) LightsOut reserves the right to retain records of your Personal Information if we reasonably require to maintain such records for legal purposes, to investigate and respond to complaints, to enforce our Terms of Use or to defend ourselves against any claim or allegation, or if we require to retain such data for other legitimate reasons; and (3)  LightsOut shall be entitled to retain any data in Generic Data obtained from your Personal Information.

End